Returns & Exchanges

At JAUS, we want you to be completely satisfied with your purchase, which is why we offer a 14-day return window for store credit or exchanges on all unworn items. Please ensure all original tags are attached and the garment is in its original condition to qualify for a return.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Prepare Your Package

Securely pack your items in their original packaging and include the provided packing slip to ensure faster processing.

3

Ship It Back

Affix the prepaid shipping label to your package and drop it off at any authorized carrier location within 3 business days of your request.

4

Receive Your Credit

Once our quality control team inspects your return, you will receive an email with your digital gift card or exchange confirmation.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing