Frequently Asked Questions

Everything you need to know about your JAUS experience.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We offer a 30-day return policy for all unworn items with original tags attached. Please note that sale items and intimate apparel are final sale.

How do I determine my size?

Each product page features a detailed size guide. Since we curate pieces from various designers, we recommend checking the specific measurements provided to ensure the perfect fit.

What payment methods do you accept?

JAUS accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Afterpay.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can request a cancellation within 1 hour of placement by contacting our support team, but we cannot guarantee changes once the order has entered fulfillment.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.